FIELD SERVICE MANAGEMENT

USEFUL FOR:

This solution can be utilized by any enterprise that is required to provide service support at client locations on site. They can be equipment manufacturers, consumer utilities service providers like Electricity, Gas etc.

PRODUCT OVERVIEW:

A service management solution using mobile technology and web-based management console for centralized management of operation.

WHAT IT SOLVES:

  • Support ticket management
  • Job scheduling and dispatch
  • Record of inspection/work done
  • Remote technical support
  • Online inventory check and BOM
  • Annual Contract Management

HOW IT WORKS:

An Android based Mobile application is provided to field technicians for managing service call.

  • Login: Manages secure access to the application to only authorized personnel.
  • Safety Tips: Randomly generate safety tips for technicians.
  • Job Card Download: Maintenance schedule and walk-sequence will be displayed to carry out activity in planned order.
  • Guided Maintenance Module: This feature allow step-by-step inspection of equipment and provide feedback on recommended steps for issue resolution.
  • Customer Signature Capture: Electronic capture of signature on tablet device.

WHAT TO EXPECT:

  • Effective utilization of service team.
  • Simplified operations management.
  • Paper-less operations due to online processing.
  • Real-time visibility and tracking.
  • Ensure sales activity as per business plan.
  • Reduce back-office dependency.
  • Gain customer satisfaction.

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